FAQ

Can I get an estimate?

Quotes will be given only after seeing your photos (or negatives/slides) and assessing the work that needs to be done. A number of factors go into estimating your quote, including (but not limited to) the difficulty of the project, time involved, etc. We may give a rough estimate based on quantity for slide-scanning orders, subject to change upon review of the actual order.

How long will it take?

Every effort is made to complete your project within the time you request, but a time estimate can only be given after seeing your photos (or negatives/slides). Other factors such as orders already in progress also go into calculating how quickly your project can be ready. Most restorations are a painstaking, time-consuming process. If the schedule is already full and your project can’t be accommodated within a reasonable amount of time, we’ll refer you to other professionals who may be able to get to it more quickly.

How do I find you?

Our studio is not open to the public, but you may use the information on our Contact page to get in touch. E-mails or texts will generally receive a response more quickly than other queries.

How do I get my pictures to you?

Once you’ve gotten in touch, there are three options for getting your picture to the studio:

Can you scan or print old negatives?

We can scan and print both black & white and color 35mm negatives cut into strips of 3-4. We cannot scan single-cut negatives or rolled 35mm negatives. We cannot scan other negative sizes; for 120 or 220 negatives (the ones about the size of a wallet print), 4×5 negatives, etc., we recommend contacting Chris Rector in Kingsport, TN.

How do I let you know which negatives I want?

On the edge of your negative strip, you will see a number or letter (such as 4, 4A, E, etc.). Write this down on a slip of paper that you can put with your order. Use the number/letter closest to the center of the frame you want printed. Do not use the number/letter over the gap between the frames. Be sure to put your negative strips into separate envelopes so that you don’t have more than one of the same number/letter together. (If you’re requesting #2 from one strip and #3 from a different strip, chances are good that there will be two #2s in the envelope even if you’re only ordering one of them, so make sure to put each strip into a different envelope.) See also “Best Practices: Handling Negatives” and “​Best Practices: Viewing Negatives & Slides.” Do not cut your negatives apart into single frames.

Can you transfer videos onto DVD?

This service is no longer available at our studio. In the Tri-Cities area, we recommend Bays Media in Johnson City, TN.